Backstopping and coach/training support to MRCs staff through field visits (March 11-22, 2021)

Objectives:

  • To interact with the staff of MRC’s regarding the cases handling process,
  • To discuss the good practices during the case management and the areas of improvement while dealing with the cases, and,
  • To strengthen the communication between MRC and PNCC staff.

Field visit to MRC Saptari

PNCC organized a field visit to Saptari for backstopping and coach/training support to MRC Saptari staffers on 11-13th March 2021.

Program overview:

At first, there was an introduction session. All of them introduced themselves giving details of their names and their roles within their organization. A presentation on the cases registered in PNCC during the year 2020 was done.

The MRC team highlighted and appreciated the efforts of PNCC giving examples of specific cases. They also shared about the cases that are registered in MRC and how they are dealing them. They shared about provision of only two municipalities that proceed for death compensation because of which most of the families have to come to Kathmandu.

The team from PNCC explained the objectives of PNCC. The main objective of PNCC is Cooperation, Communication and Collaboration.  Likewise, they requested MRC Staff to deal the cases considering Cooperation, Communication and Collaboration. PNCC team also pointed out about the limitations of PNCC while dealing with the cases.

Towards the end, Chairperson of PNCC, Mr. Kul Prasad Karki concluded the interaction session with vote of thanks. He extended his greetings and gratitude to MRCs. He shared that the visit has been organized to provide a platform for active discussion between MRC and PNCC staff. Mr. Karki also stated that the family issues should be solved from the local level. Some family issues cases are not necessary to send in PNCC. Lastly, he expressed his hope that the outcome of the visit would promote the relations between MRCs and PNCC. These kinds of visits are useful in building the rapport between MRC and PNCC.

Field visit to MRC Jhapa

PNCC organized field visit to Jhapa for backstopping and coach/training support to Jhapa MRC staffers on 16th March 2021. The program was scheduled in Bhadrapur, Jhapa where four members from PNCC and a total of three MRC staffers were present.

Program overview:

During the program, a presentation highlighting total number of cases referred from MRC Jhapa was presented. A total of 29 cases were received from MRC Jhapa during the time frame of six-months.

After the presentation, the floor was opened for a discussion regarding various cases and challenges. In between, MRC’s coordinator shared good practices and recommended PNCC for case update modality. They also inquired about procedure for receiving compensation of death. Responding to the queries, PNCC participating members shared necessary documents and procedures to be followed for compensation.

Towards the end of the discussion, PNCC team shared about limitation of PNCC upon solving migrants’ issues in destination and in the country of origin. They also shared about their personal experiences while handling cases received in PNCC.

Field visit to MRC Banke

PNCC organized field visit to Nepalgunj, Banke for backstopping and coach/training support to Banke MRC staffers on 22nd March 2021. The program was scheduled in District Administrative Office, Nepalgunj where three members from PNCC and a total of 13 MRC staffers were present.

Program overview:

During the program, a presentation highlighting PNCC’s introduction, activities, nature of cases received and challenges while dealing cases was presented. Likewise, the team elaborated on limitation of PNCC’s service upon certain cases. They further shared about the process and agencies with whom the communication is done for the proper coordination of the received cases. 

After the presentation, the floor was opened for a discussion regarding various cases and challenges. In between, MRC’s counselor, psycho social counselor shared about cases and challenges they are facing. Program Officers from PNCC shared about required documents for dealing cases efficiently.

Towards the end of the discussion, Mr. Dharmalal Rokaya chairperson of ENRUDEC (Environment and Rural Development Centre) expressed vote of thanks and appreciated the work of PNCC.

Lessons learnt:

  • Time and again meetings and exchange sessions with MRCs are important for rapport building.
  • From the physical visit and meetings, challenges of both PNCC and MRCs were shared so as to know the exact capacity of both sides.
  • Clearance upon communication from physical meetings rather than limited telephonic and email conversations.

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